Terms and Conditions

Introduction

Welcome to Towing Panorama City. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. These terms are designed to ensure a clear understanding of our mutual rights and responsibilities.

Please read these terms carefully. If you do not agree with any part of these terms, you must refrain from using our services.

Definitions

• Company: Towing Panorama City
• Services: Towing, roadside assistance, vehicle recovery, and other related services.
• Customer/User: Any individual or entity that uses our services.
• Website: [Your Website URL]

Scope of Services

We provide a wide range of towing and roadside assistance services, including but not limited to:

• Emergency towing
• Flatbed towing
• Battery jump-start
• Tire change
• Lockout assistance
• Fuel delivery

Our services are available 24/7 in Panorama City and surrounding areas.

Service Requests

1. Requesting Service

   • Services can be requested via phone, email, or our website.
   • Accurate and complete information must be provided to facilitate timely assistance.

2. Response Time

   • We strive to respond as quickly as possible. Response times may vary due to traffic, weather, and service demand.

3. Service Limitations

   • We reserve the right to refuse service if the situation is deemed unsafe or if the requested service falls outside our capabilities.

Payment Terms

1. Pricing

   • Pricing is transparent and provided upfront whenever possible.
   • Additional charges may apply for extended distances, special equipment, or after-hours service.

2. Payment Methods

   • We accept cash, credit cards, and digital payments.

3. Late Payments

   • Late payments may incur penalties or additional fees.

Cancellations and Refunds

1. Cancellation Policy

   • Services can be canceled with at least 30 minutes' notice before dispatch.
   • Cancellations made after dispatch may incur a cancellation fee.

2. Refunds

   • Refunds are granted only in cases of service failure or billing errors.
   • All refund requests must be submitted within 7 days of service completion.

Liability and Disclaimer

1. Vehicle Damage

   • We take utmost care when handling your vehicle. However, we are not liable for pre-existing damage or damage resulting from unsafe vehicle conditions.

2. Personal Belongings

   • Customers are responsible for securing personal belongings. We are not liable for lost or damaged items.

3. Service Limitations

   • We do not guarantee specific arrival times due to unpredictable road conditions.

Customer Responsibilities

• Provide accurate information regarding the vehicle and location.
• Ensure the vehicle is accessible and safe for towing.
• Follow safety instructions provided by our team.

Privacy Policy

Your privacy is important to us. We collect and use personal information only for service purposes and do not share it with third parties without your consent.

For more details, please refer to our Privacy Policy page.

Prohibited Activities

• Misusing our services or providing false information.
• Interfering with our operations or website.
• Engaging in fraudulent or illegal activities.

Dispute Resolution

1. Internal Resolution

   • We encourage resolving disputes amicably through our customer service team.

2. Mediation and Arbitration

   • Unresolved disputes may be referred to mediation or arbitration as per local regulations.

Changes to Terms

Towing Panorama City reserves the right to update these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the new terms.

Thank you for choosing Towing Panorama City. We are committed to providing safe, reliable, and professional services for all your towing and roadside assistance needs.